Account Recovery

If you no longer have access to the e-mail used to register your Stronghold Kingdoms account, please use this form to request the account be transferred to a new e-mail. This will allow you to reset your password and this will be the e-mail used to log into the game client.

Please provide as much information as you are able to, so that we can confirm that you are the individual who originally registered the account. If you are not able to provide the correct information, your request may be denied. Any information you provide will be held encrypted and permanently deleted after a decision on you account recovery request has been made.

Please fill out all the fields. Anything you don't know then put "N/A".

Your Name

Username

Email Address at player creation

Estimated signup date

Usual home IP address

Last IP address used

Date of Last Login

Which devices do you play SHK on? PC, mobile or tablet or all three. Please try to include make and model of your devices.

Name and e-mail of person who made the first purchase on the account and the most recent purchase on the account.

Any other information to help us identify you?

Replacement email address

Confirm replacement email address

It's recommend players do NOT use be an e-mail which is already registered to an existing account.

We encourage players to use a secure e-mail provider which they will NOT lose access to and NOT to use an e-mail from a school or employer.

We recommend players don't use email providers like Yahoo, Hotmail, GMX or web.de as these providers have a tendency of become deactivated after a period of inactively.